​At TB Thermal Optics, we are committed to providing a fair, transparent, and customer-focused experience. The information below outlines our policies regarding returns, cancellations, and refunds so you know exactly what to expect when shopping with us.

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Order Cancellations
Orders may be canceled within 24 hours of purchase at no charge.
Orders canceled after 24 hours but before shipment will be subject to a 5% cancellation fee to
cover payment processing and administrative costs.
Orders cannot be canceled once they have shipped. Any eligible return requests after delivery will
be handled in accordance with our standard return policy.

Returns
Return Policy – Products Purchased Through TB Thermal Optics - Returns are accepted within 30 days
of delivery for new, unused items that are found to have a manufacturer defect. If a return is approved,
customers will receive either store credit or a replacement item. Cash refunds are not available.
Non-returnable Items:

• Opened items or items with removed tags/seals

• Used, damaged, modified, or abused items

• Accessories and consumables (e.g., batteries, mounts)

• Demo, clearance, or discounted items (final sale)

Restocking Fee
Approved returns that are not the result of a verified manufacturer defect are subject to a 15% restocking
fee. This fee helps cover payment processing charges, outbound shipping, insurance, and handling
costs, and will be deducted from the issued store credit.

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Manufacturer Return & Warranty Policies
TB Thermal Optics is an authorized dealer for the below brands:

• DNT Optics

• Rix Optics/Rix Tactical

• MDT Sporting Goods

• Double Tap Industries

• Two Vets Tri-Pods

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Manufacturer Warranty
Warranty coverage, repair services, and return policies may vary by manufacturer. For assistance with
the following, we recommend contacting the manufacturer directly:

• Defective units

• Warranty replacements

• Product malfunctions outside of our 30-day window

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